IN A SAAS BUSINESS SUBSCRIPTION RENEWALS ARE EVERYTHING!

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"You can grow through massive customer acquisition, but the best companies out there are growing through Customer Success." Lincoln Murphy



As your consultant I do a thorough review of your client success process to make sure there is nothing missed because when it's time for your client to renew you don't have to wonder if they will or not. 


If you haven't created a client success process yet, I can help you with that too. 


I specialize  in keeping  strategic and high value clients happy so they will renew and buy more by using a variety of nurturing tools. 


I am also available to train your team in person or virtually. 


I am your partner. 


I want to see you succeed!



TOOLS TO NURTURE THE RELATIONSHIP

 

  • A positive onboarding experience
  • A smooth Implementation
  • An Action Plan for the first 90 days
  • Clearly defined ongoing support
  • Understanding and connecting with all stakeholders within the account
  • Regular Pulse Checks to track the health of the account
  • Partnering with Sales, Developers and other internal teams to fully support the account
  • Strategies to be proactive
  • Taking full ownership of the account's health
  • The wisdom in collaboration and sharing resources with colleagues 
  • Managing expectations for custom projects
  • Effective management of client software upgrades
  • Tailoring your support based on the client
  • And more...